Crisis Intervention

New Reflexions has developed an excellent reputation for its work in therapeutic crisis intervention and now offers a range of emergency, medium term and permanency services.

New Reflexions is driven by an impressive level of expertise, experience, knowledge, passion and energy.

Our approach to residential care is as creative and innovative as it is intensive, always looking for new and different ways to work with young people ensuring the delivery of quality services.

We have high expectations of our residential care workers. The basis of TCI focuses as much on the worker as it does on the young person. It teaches our care workers the necessary skills to interact with young people and respond appropriately to crisis situations and reactive behaviour fuelled by emotional outbursts. Within TCI, self awareness is crucial in allowing workers to respond appropriately to challenging behaviour, high levels of emotions and risk. As role models at New Reflexions, the worker’s skills, personality and mental strength are the most crucial tool in this type of work.

The aims of TCI are two-fold, firstly to provide immediate emotional and environmental support to young people in times of stress, crisis or risk. At times when the young person becomes emotionally flooded or displays reactive behaviour the care worker has a number of strategies and management techniques to assist them and reduce the risk to all parties involved.

The crucial element of the process is it allows the young person to gain insight and understanding into the reasons why they react in that way. This is facilitated through a Life Space Interview, which helps identify the feelings, or emotions that the young person was displaying at any given time before connecting them to their behaviour.

The aim is to teach better, more constructive and effective ways to deal with stressful situations and painful feelings. This will allow the young people the opportunity to develop internal mechanisms of control over their emotions and feelings, which will create change in the behaviour displayed.

We have found TCI techniques to be hugely successful in facilitating change within young people by creating opportunities to address painful feelings and stress, increasing the quality of their lives.

Our Therapeutic Crisis Intervention (TCI) trainers are accredited by Cornell University and must attend an annual residential evaluation to maintain that accreditation. The staff team must pass an initial five-day TCI course, followed by short refresher courses every six months that include both written and physical intervention tests. TCI is also discussed in monthly supervisions and team meetings.